
Aarathi Arumugam
Business · Diversity & Inclusion · Inspirational

Designing customer service metrics and processes
Business
Speaking fee
Available. $7.5k+Currently taking bookings. Melbourne, VIC, AU · travels nationally
Darrell Hardidge is the innovator of the customer service excellence measurement “Appreciation Certified”.
His company, Saguity, has completed over 750,000 end-user interviews focused on defining what creates the cultural foundations of a No.1 performing team.
His knowledge of what defines service excellence from an independent market perspective is second to none. His customer service strategies and training have influenced and been implemented in some of Australia’s leading companies, such as APT travel, STIHL, Dahlsens, Honda MPE, AMC Cleaning, and Travel Marvel.
Darrell’s knowledge of how to define your point of difference with service excellence is the secret weapon to many organisations. His mantra “Different isn’t always better, but better is always different.”
Travel and accommodation are quoted separately at cost for events outside Melbourne, VIC, AU. Virtual sessions are usually priced below the band above.

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